If you are an existing customer and have questions, please visit our Support Forum for answers on email, publishing, design, search engines and much more.

So, you have questions about succeeding on the Internet. Please browse through our most frequently asked web hosting questions list. If you have questions not listed here please feel free to email sales@cybersharks.net or call Toll Free at 1-877-439-WEB1(9321).

What is web hosting?
Web hosting is a service that simply means we provide you with disk space to place your web site on. Another term that you might have heard is "virtual web hosting" which means your web site is hosted on servers that also serve other web sites.

What do I need to get started on the Internet?
The first thing you need to do is purchase a web publishing tool such as Microsoft® FrontPage®, NetObjects Fusion®, FTP or Dreamweaver®. Many of these can be purchased at any of your local office supply stores. Then contact CyberSharks Web Hosting to register your domain name and setup your new virtual web site. Then you are ready to start creating your own web presence.

If you want your site to be very complex you might want to consider hiring a web development firm.  We have an excellent referral program with many talented web developers that you can choose from.

How much does it cost to have my own domain name?
Internic charges $30.00 for 2 years. You must pay for your new domain name for the first two years.

Who is Internic?
Internic is the controlling body over all domain names.

Will CyberSharks Web Hosting register my domain name?
Yes, we will register your domain name with Internic.

If I have CyberSharks Web Hosting park my new domain name and do not plan to set the site up immediately can I still have email with my domain name such as suzy@your-name.com?
Yes, some may call this branding their email and we charge $5.00 month for this service.

Can I have multiple domain names?
Yes, and you can even have multiple domain names pointing toward one domain name. For example, you have registered www.your-name.com and www.my-name.net , www.my-name.net can be pointed to www.your-name.com. So whatever address you type in your browser you go to the same site.

Can I transfer an existing domain or web site to CyberSharks Web Hosting?
Yes, when you are ordering just indicate you have an existing domain name or web site and CyberSharks Web Hosting will take care of the rest.

Does Internic charge to transfer my domain name?
No

Can I add email address or add aliases without assistance from CyberSharks Web Hosting?
Yes, you will have complete control over your own email accounts and you can simply change email info from the web.

Can I check my email from the web if I am away from my computer or out of town?
Yes, we will provide you with a web site address so you can even check and respond to your email even if you are away from your computer. So, all you need is access to the Internet.

What type of connection does CyberSharks.Net Web Hosting use to access the Internet?
CyberSharks Web Hosting uses a dedicated line from a dual redundant T3 backbone.

Does CyberSharks Web Hosting offer dial-up Internet Access?
No, we concentrate on web hosting. The reason for this is because traditional ISP's create too much server traffic and unmanageable bandwidth that make web sites difficult to access or worse unreachable.

Does Cybersharks Web Hosting offer security for my web site?
Yes, we offer VeriSign SSL and this is listed under our options.

Who would I contact for support?
You can contact us by email support@cybersharks.net or call Toll Free at 1-877-439-WEB1(9321). Your web site also comes with detailed publishing instructions for Microsoft FrontPage.

How do I order my new virtual web site?
You can use our secure order form online or you can call Toll Free at 1-877-439-WEB1(9321).

How do you bill for your services?
We can bill you once a month or annually.

What payment options do you offer?
CyberSharks Web Hosting can bill your credit card or you can be billed by email invoice.

How long does it take to setup my new account?
Once we register your domain name you are normally ready to start publishing your new web site in 24 to 48 hours.