No
Client Side Downloads For The CyberSharks Live Chat
Software
With
CyberSharks Live Chat Software visitors
do NOT need to install Java or download an Active-X
component in order to chat with a CyberSharks Live Chat agent. Our
HTML client ensures that CyberSharks Live Chat will operate on all
computers, making the chat process as easy as possible
for your customers.
 Use Your Live Chat Software on Multiple Sites
Use
CyberSharks Live Chat on any number of websites. Use CyberSharks Live Chat on some or all of your sites. You have the
ability to assign agents, administrators and managers
per site.
Managed Chat Queues
Definable live chat queues with the ability to assign
individual agents to each queue. You may also assign a
Manager to oversee each group. For example, designate a
different queue for Sales, Support, etc. Finally you can
ensure that your customers get the right live chat help from the
right people at the right time.
Customizable Live Chat
Software Interface
and Chat Icons
The live visitor chat interface
is fully customizable. Add your company logo, change the
colors, the text, even the layout. Taking it a step
further, the live visitor chat interface can be customized
for every site that you have setup. Customizable live chat
icons ("tags") can be placed on your web pages to allow
people to easily initiate a live chat with an agent in the
queue that they need. You can also place these icons
("tags") in your email and other offline pages. For
example, you can add the live chat icon to the tagline in
your email.
 Agents
have the ability to set their availability to Away,
Online, Back in Five and Out to Lunch. These four live chat
icons are fully customizable for every queue that you
have setup. The icons shown above are the default live chat
icons included with CyberSharks Live Chat and Monitoring.
After Hours
Live Chat Message
If all agents are offline, visitors
have the option to leave an email message for your live
chat software operators.
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