View live chat visitors as they browse your website. Get
valuable information such as, what page they are
viewing, what browser type they are using, IP
address/host name, visitor time on site and screen
resolution. You can even view where the visitor was
referred from such as a keyword Google ad or other
website. Additionally, you can monitor all live chats on
your website as they are occurring.
 Live Chat Coaching Agents
and
Conferencing
We take this live chat
software a step
further with our conference training "coaching" mode.
Trainees can be monitored and coached through chats by
experienced agents during a chat session. Additionally,
multiple agents can join into a chat with a customer.
This is great for bringing a Live Chat supervisor in to close your
sale or assist in support. Transfer chats at the click
of a mouse to the properly skilled representatives.
 Queues and Transferring
Dynamically assign calls to agents by queue (Sales,
Support, etc.), transfer live chats, conference and more.
Agents have the ability to 'escalate' sessions or invite
another agent to join in.
Live Chat
Spell Check
Our built-in
spell checking feature automatically "spell checks"
agent phrases before being sent to the customer,
eliminating embarrassing mistakes that are a reflection
of your company. "Spell check" even allows you to add
your own words to a built-in, personal, custom
dictionary.
Live Chat Software Co-Browse
Live Chat Software agents
can view each page that live chat visitors are currently browsing
in real-time. This is invaluable when a customer has a
question about a particular page's contents and is
extremely useful if you want to guide a live chat customer through
a feature tour demo.
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