Instant Messaging Between Live Chat Software Agents
With agent IM, Live Chat Agents can send instant
messages to other Live Chat agents whether they are logged in at
home, across the office or from anywhere in the world!
CyberSharks Live Chat Software consolidates your inner office communication
and web chatting into one simple package.
 Agent Initiated Live Chat
Be
"pro-active", while customers are browsing your site and
invite them to have a live chat; great for "closing" the deal. When
an agent invites a user, an invite graphic will appear
on the visitor's screen. The invite graphic is fully
customizable to fit your needs. For example, you can
create an invite graphic that advertises a special
offer, discount or just the option to let the live chat visitor
speak to a sales representative.
 Canned Live Chat Software Responses
Agents
have the choice of either sending system defined canned
responses (Setup and only editable by the System Admin)
or creating their own personalized responses. Canned
responses are great for sending greeting messages to
your live chat customer or any other commonly used phrases. For
example, you can create a canned response with basic
pricing info, saving you the time of typing it again and
again.
Live Chat Page Push
Agents can define a list of commonly
viewed pages within their website and automatically
"Push" live chat customers to those pages. For example, an agent
could "push" a customer to a specific knowledge base
article or a page explaining a feature they want to know
more about. You have the option to save every pushed URL
for later use, saving you a great deal of time.
Live Chat Software Visitor Historical
Tracking
Written in .NET, CyberSharks Live
Chat Software utilizes a Microsoft SQL database where
all visitor and chat history is stored. You can easily
look up past visitor navigation and chat history, in
fact, when a repeat visitor returns to your site, the
previous chat transcript is a mouse click away providing
instant and concise visitor profiling.
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