Support FAQ's

How do I submit a trouble ticket?

Use the following form here. You can also email us at Support@cybersharks.net

How do I update my contact/billing information?

You can use our Customer Information Update Form. You can also fax your information to (252) 353-7417.

What settings do I need for my email?

For Hosted Exchange customers:

Add a new account in outlook and use the Auto Account Setup. Put your name, full email address and password. Accept the dialogue to let Cybersharks configure your outlook for you and continue. If you have any issues, please contact support.

For Smartermail 1 customers:

Incoming server: mail.cybersharks.net

Outgoing server: mail.cybersharks.net

User account: Your full email address

Password: your email password

More settings: Under the Outgoing Server tab select the checkbox for “My outgoing server (SMTP) requires authentication.” Make sure the bullet for “Use same settings as my incoming mail server”

For Smartermail 2 customers:

Incoming server: mail2.cybersharks.net

Outgoing server: mail2.cybersharks.net

User account: Your full email address

Password: your email password

More settings: Under the Outgoing Server tab select the checkbox for “My outgoing server (SMTP) requires authentication.” Make sure the bullet for “Use same settings as my incoming mail server”

Can I set my email up on my phone?

Yes you can! If you are using SmarterMail 1 or Smartermail 2 then just use the same settings as you would for outlook and a pop/imap account. If you have our Hosted Exchange service then follow the following guide for either Android or iOS.

Why am I not receiving any email on any of my devices?

Please login to your webmail and check your mailbox size. Most times your email can be restored by deleting old and unused messages or archiving them to your local computer.

Why can receive email but not send any?

Most of the time this is caused by sneaky Internet Service Providers blocking the default mail sending port 25. You can get around this by using the alternate port we have setup, 587. The location of this setting is under Account Settings – Change account settings – More Settings – Advanced – Outgoing Server (SMTP).

How do I add a new email account?

Check out the following guide. Click Here

How can I make my password more secure?

Microsoft has some great tips for securing your password. Click Here

Do you have any tips for computer maintenance I can do myself?

The following guide is a great starting point. Click Here

Remote Support



Need Further Assistance?

Toll-Free: (877) 439-9321

Support: support@cybersharks.net

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