Support FAQ’s

You can use our Customer Information Update Form.

For Hosted Exchange customers:
Add a new account in outlook and use the Auto Account Setup. Put your name, full email address and password. Accept the dialogue to let CyberSharks.Net configure your outlook for you and continue. If you have any issues, please contact support at support@cybersharks.net or 252-321-7800

For SmarterMail customers:
Incoming server: mail.cybersharks.net

Outgoing server: mail.cybersharks.net

User account: Your full email address

Password: your email password

More settings: Under the Outgoing Server tab select the checkbox for “My outgoing server (SMTP) requires authentication.” Make sure the bullet for “Use same settings as my incoming mail server” is selected.

Yes you can! If you are using SmarterMail 1 or Smartermail 2 then just use the same settings as you would for outlook and a pop/imap account. If you have our Hosted Exchange service then follow the following guide for either Android or iOS.

Please login to your webmail and check your mailbox size. Most times your email can be restored by deleting old and unused messages or archiving them to your local computer.

Most of the time this is caused by sneaky Internet Service Providers blocking the default mail sending port 25. You can get around this by using the alternate port we have setup, 587. The location of this setting is under Account Settings – Change account settings – More Settings – Advanced – Outgoing Server (SMTP).

Check out the following guide: Create a New Email Account in SmarterMail

The following are some great tips from Microsoft on creating a secure password:

Strong passwords help prevent unauthorized people from accessing files, programs, and other resources, and should be difficult to guess or crack. A good password:

• Is at least eight characters long
• Doesn’t contain your user name, real name, or company name
• Doesn’t contain a complete word
• Is significantly different from previous passwords
• Contains uppercase letters, lowercase letters, numbers, and symbols

The following guide is a great starting point. Click Here